Shipping policy
Shipping Methods
Royal Mail UK postage only.
We offer free shipping on all orders.
Our standard shipping typically takes up to 7 business days for domestic orders and may take longer for other orders. Shipping times may vary based on your location. Currently we do not have an international shipping option shown on our website, however please visit our eBay shop where we can post worldwide as we're part fo the global shipping program.
Processing Time
Orders are typically processed and shipped within 3 business days after your payment is verified. Please note that during peak seasons or special promotions, processing time may be longer.We always send via Royal Mail Tracked 24 our 48 hours despatch.
Shipping Costs
Online Store: When purchasing from our website we offer free postage within the UK.
International Shipping: We offer worldwide shipping via our eBay. Shipping for wholesale orders can be calculated based on the shipping method selected, the weight of the package, and the destination. You will be able to view the shipping cost for your order during the checkout process on eBay before you complete your purchase.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment.
Domestic and International Shipping
We only offer UK shipping on our website. If you live overseas you can shop with us on eBay! We are part of the Global Shipping Program on eBay, which calculates the cot to ship your order at checkout.
Shipping Restrictions
Please note that there may be certain items in our inventory that are subject to shipping restrictions or cannot be shipped to specific locations. We will notify you during the checkout process if any restrictions apply to your order.
Address Accuracy
It is essential to provide accurate shipping information during the checkout process. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.
Lost or Damaged Items
In the rare event that your order is lost in transit or arrives damaged, please contact our customer support team at hello@vintagesuperstore.com as soon as possible. We will work with you to resolve the issue promptly.
Change of Shipping Address
If you need to change the shipping address for your order after it has been placed, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee changes once the order is in transit.
Returns Due to Shipping Issues
If your order is returned to us due to an incorrect address provided by you, failure to collect the package or any other shipping-related issue, additional shipping charges may apply for reshipment.
Contact Us
If you have any questions or need further assistance regarding our Shipping Policy, please don't hesitate to contact us at hello@vintagesuperstore.com
By placing an order with The Vintage Superstore, you agree to abide by the terms and conditions outlined in this Shipping Policy. We appreciate your trust in us and look forward to serving you with the utmost care and efficiency.