💻 Online Purchases

Independent consumers can return their purchases within 14 days of receipt as long as their item/s are returned in the same condition sent and remain unworn with tags still attached. This does not apply to wholesale orders, which are sold as business to business goods. Please see below for wholesale returns.

A full refund minus our incurred shipping costs will be given. Items must be returned in their original condition & the buyer pays for the return postage.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, please make sure you keep your order confirmation. 
You can send an order back for a return within 14 days of receiving it. 

Please send back to our returns address below, quoting your four digit order reference number:

Vintage Superstore Returns

79a Denby Street

Sheffield

S2 4QE

We advise sending your item with tracking to ensure safe delivery. We are not responsible for any loss or damage incurred during the items return.

If there are any issues with your order, or if something is not as described please reach out to us with any questions, we are more than happy to help resolve any issues with you, simply email us: hello@vintagesuperstore.co.uk

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@vintagesuperstore.co.uk 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

🧍In-person Event Returns

All our items are sold as seen. Please check that you are happy with an items condition and price before purchase. Due to the nature of our stock once an order is paid for sadly it cannot be changed or returned.

Please keep bags cable tied until you leave the event. This is your proof of purchase.

 

📦 Business to Business Returns 

Our wholesale company only sells wholesale business to business for the purpose of resale and not to individuals. Wholesale orders are not subject to The Sale of Goods Act 1982.

Online wholesale orders and wholesale handpick appointment sales are not eligible for any exchanges or refunds. Due to the second hand nature of these sales, all items will be sold as seen and will not be available for an exchange or refund after purchase. 

We have a 14-day online return policy, which means if you have any faults or discrepancies with the order you have up to 14 days after receiving your items to notify us. Please email hello@vintagedepot.co.uk include details and photographs of any problems or discrepancies with your email so we can come to swift resolve. A resolve including refunds can take a further 14 days after you notifying us of any problem.

Returns are assessed and resolved on an order to order basis. Please do not send your order back without liaising with us first. Orders sent back without prior authorisation may not be refunded.

Buyer is responsible for return postage unless it is agreed that the order did not meet our grading specification as detailed above.